Terms and conditions.
Effective Date: 16 October 2026
Business Name: Dylux Vision
Website: www.dyluxvision.co.uk
Email: dyluxvision@gmail.com
These Terms & Conditions govern the provision of services by Dylux Vision, including photography, videography, drone filming, selfie pod/photo booth hire, mobile photography studio sessions, photo and video editing, digital content creation and other agreed creative services.
These terms establish the contractual responsibilities of Dylux Vision and its clients. They should be read alongside the relevant quotation, booking confirmation and any additional written agreements.
Nothing in these Terms & Conditions excludes or restricts statutory rights that cannot lawfully be excluded.
1. Definitions and Contract Formation
1.1. "Dylux Vision", "we", "us" and "our" refer to the business operating under the name Dylux Vision.
1.2. "Client", "customer" and "you" refer to the individual or organisation purchasing services from Dylux Vision.
1.3. "Services" refers to photography, videography, drone filming, selfie pod/photo booth hire, mobile photography studio sessions, photo and video editing, digital content creation and other services expressly agreed in writing.
1.4. "Booking Confirmation" means written confirmation identifying the agreed services, date, location, duration, price and relevant requirements.
1.5. A booking becomes binding when Dylux Vision accepts it and issues written confirmation, following completion of any required booking steps, including payment of the agreed deposit.
1.6. These Terms & Conditions form part of the contract alongside the Booking Confirmation, quotation and any written variations agreed between the parties.
1.7. Where an expressly agreed booking-specific provision conflicts with these general terms, that provision takes priority unless prohibited by law.
1.8. Changes to the contract must be agreed in writing by both parties.
1.9. Clients must be given access to the applicable terms before entering into a binding agreement.
2. Quotations and Booking Availability
2.1. Quotations are based on the information provided by the client.
2.2. Unless otherwise stated, quotations remain valid for 14 calendar days, subject to availability.
2.3. A quotation does not reserve a date or guarantee availability.
2.4. Dates are allocated on a first-confirmed-booking basis.
2.5. Dylux Vision may revise a quotation before acceptance where the requirements change or information supplied is inaccurate or incomplete.
2.6. Additional work, travel, equipment or services must be agreed before additional charges are incurred.
3. Booking Deposits
3.1. Unless otherwise agreed in writing, a deposit equal to 20% of the total agreed booking price is required to secure an event booking.
3.2. The deposit forms part of the total price and is not an additional charge.
3.3. The deposit contributes towards reserving the date, administration, preparation, commitments incurred and potential losses resulting from cancellation.
3.4. Once a booking is confirmed, Dylux Vision may decline competing enquiries and allocate time and resources to the booking.
3.5. Deposits are generally retained following voluntary cancellation where justified by reasonable losses incurred.
3.6. A deposit is not automatically non-refundable in every circumstance. Any amount retained must be fair, proportionate and legally recoverable.
3.7. Where the amount paid exceeds the reasonable recoverable losses, the excess will be refunded.
3.8. Deposits do not remove applicable statutory cancellation rights.
4. Payment Terms
4.1. Unless otherwise agreed in writing, the remaining booking balance must be paid seven calendar days before the event.
4.2. Bookings made within seven days of the event may require full payment or alternative arrangements confirmed before acceptance.
4.3. Dylux Vision may agree to payment on the event date, instalments or another payment schedule. Such arrangements must be confirmed in writing.
4.4. Payment methods will be stated on the invoice or Booking Confirmation.
4.5. Clients must notify Dylux Vision promptly if they anticipate difficulty meeting an agreed payment deadline.
4.6. Where payment is overdue, Dylux Vision may issue reminders and, following reasonable notice, suspend services that have not yet been provided.
4.7. Any cancellation for non-payment and any amount retained or recovered will be assessed according to the circumstances and applicable law.
4.8. Dylux Vision reserves the right to pursue lawfully recoverable outstanding debts.
4.9. Statutory rights relating to qualifying business-to-business late payments are reserved.
5. Cancellation by the Client
5.1. Cancellation requests should be submitted in writing to dyluxvision@gmail.com. This does not restrict any legally valid method of exercising statutory cancellation rights.
5.2. For contractual cancellation purposes, the effective date is when Dylux Vision receives the cancellation notice.
5.3. Cancellation charges compensate Dylux Vision for reasonable losses arising from cancellation and are not intended as penalties.
5.4. Where an event booking is cancelled more than 14 calendar days before the event, Dylux Vision will normally seek to retain up to the 20% deposit where justified by reasonable losses.
5.5. Where an event booking is cancelled within 14 calendar days of the event, Dylux Vision may seek recovery of additional reasonable losses exceeding the deposit, where these can be justified.
5.6. Recoverable losses may include reasonable administration and preparation costs, non-recoverable third-party commitments, work already performed and lost net profit where the reserved booking cannot reasonably be replaced.
5.7. Any calculation will take account of costs saved, replacement bookings, supplier refunds and reasonable steps taken to minimise losses.
5.8. The full remaining contract price will not automatically become payable solely because cancellation occurs within 14 days. Any claim must reflect the amount legally recoverable in the circumstances.
5.9. Deposits and other payments already received will be credited against the total recoverable cancellation amount.
5.10. Any excess payment will be refunded.
5.11. Dylux Vision will provide a reasonable explanation or breakdown of cancellation charges upon request.
5.12. Statutory cancellation rights take priority over this section.
6. Statutory Cancellation Rights
6.1. Consumers booking online, by telephone or away from business premises may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2. Certain contracts for leisure-related services supplied on a specific date or during a specified period may be exempt from the usual 14-day cancellation right.
6.3. Dylux Vision will only rely on such an exemption where it genuinely applies to the particular service and contract.
6.4. Services not covered by an exemption remain subject to applicable statutory cancellation rights.
6.5. Where a consumer expressly requests that services begin during an applicable cancellation period, Dylux Vision will obtain any legally required request and acknowledgements before starting.
6.6. Where legally permitted, a consumer cancelling after requesting early performance may be required to pay a proportionate amount for services already supplied.
6.7. Any legally required pre-contract cancellation information and cancellation form will be provided.
7. Rescheduling and Booking Amendments
7.1. Requests to reschedule must be made in writing.
7.2. Rescheduling is subject to availability and agreement.
7.3. Where a replacement date is agreed, the parties will confirm whether existing payments transfer and whether additional costs apply.
7.4. A change of date is not effective until confirmed in writing.
7.5. Where rescheduling is unavailable, applicable cancellation terms may apply.
7.6. Significant changes to location, operating hours, attendance, services or equipment requirements may require a revised quotation.
7.7. Additional charges will be agreed before the changed services are provided.
8. Cancellation or Changes by Dylux Vision
8.1. Dylux Vision will use reasonable care and efforts to fulfil every confirmed booking.
8.2. Where Dylux Vision cannot provide a service because of illness, emergency, equipment problems or circumstances outside reasonable control, the client will be informed promptly.
8.3. Where practicable, Dylux Vision may offer a mutually acceptable replacement date, alternative service or substitute professional, subject to client agreement.
8.4. Where Dylux Vision cancels and cannot provide the contracted service, payments for services not provided will be refunded, subject to applicable law.
8.5. Any additional legal rights or remedies remain unaffected.
9. Selfie Pod and Photo Booth Hire
9.1. Dylux Vision provides an open-air selfie pod/photo booth service. The equipment is not an enclosed photo booth.
9.2. Package inclusions, hire duration, print allowances, digital features and backdrop options will be confirmed at booking.
9.3. The selfie pod must be operated indoors only. Outdoor operation is not permitted.
9.4. The client must provide a suitable, dry, level and secure indoor operating area with sufficient space for the equipment and guests.
9.5. The venue must provide a suitable electrical supply, preferably including two accessible mains sockets.
9.6. The client must ensure the venue permits installation and operation of the equipment.
9.7. Reasonable access must be available for unloading, installation and removal.
9.8. Dylux Vision generally requires approximately 60 minutes for setup, unless otherwise agreed.
9.9. The client must ensure access is available at the agreed arrival time.
9.10. The contracted hire period begins at the agreed operating start time, provided the equipment is ready for use.
9.11. Where setup is delayed by Dylux Vision for reasons within its control, reasonable arrangements will be made to provide the agreed duration or an appropriate remedy.
9.12. Where setup or operation is delayed by unavailable access, venue restrictions, unsuitable facilities or other client-controlled circumstances, the original scheduled finishing time may remain unchanged.
9.13. Dylux Vision will take reasonable steps to minimise the effects of delays.
9.14. Extensions are subject to availability, venue permission and additional charges agreed in advance.
10. Photo Booth Supervision and Guest Conduct
10.1. The selfie pod must be used in accordance with reasonable operating instructions.
10.2. Guests must not move, disconnect, dismantle or interfere with equipment.
10.3. Children must be appropriately supervised by a responsible adult.
10.4. Food and drinks must be kept away from electrical and printing equipment where instructed.
10.5. Dylux Vision may refuse equipment use to individuals whose behaviour presents a genuine safety risk.
10.6. Where a guest behaves aggressively, damages equipment or creates an unsafe environment, operation may be paused.
10.7. Where serious or continuing safety risks cannot reasonably be resolved, Dylux Vision may terminate operation.
10.8. Any charges, refunds or remedies arising from termination will be determined according to responsibility and applicable law.
11. Equipment Damage and Loss
11.1. All selfie pod equipment, cameras, printers, lighting, backdrops and reusable props remain the property of Dylux Vision.
11.2. Clients must take reasonable steps to prevent misuse of equipment at their event.
11.3. The client is responsible for damage directly caused by their own negligent or deliberate acts, or damage for which they are otherwise legally responsible.
11.4. Responsibility for damage caused by individual guests does not automatically transfer to the client solely because those guests attended the event.
11.5. Dylux Vision may seek reasonable compensation from the party legally responsible for damage, supported by appropriate evidence.
11.6. Compensation will reflect reasonable repair costs or the appropriate value of replacement equipment, taking account of age, condition and depreciation where relevant.
11.7. Normal wear and tear will not be charged.
11.8. Arbitrary damage penalties will not be imposed.
12. Photo Booth Prints and Digital Services
12.1. Print allowances are determined by the booked package.
12.2. Packages advertised as unlimited printing permit reasonable printing during the agreed hire period, subject to normal equipment operating capacity.
12.3. Unlimited printing does not guarantee a particular number of prints per hour.
12.4. No undisclosed arbitrary print limit will be imposed on a package sold as unlimited.
12.5. Digital sharing may be available through QR codes, email, AirDrop or other supported services.
12.6. Certain features require suitable connectivity or compatible guest devices.
12.7. Where a feature is included in the contract, Dylux Vision will take reasonable steps to provide it.
12.8. Where a material contracted feature cannot be delivered, an appropriate remedy will be provided in accordance with applicable law.
12.9. Minor variations in print colour, cropping and finish may occur through normal printing processes.
13. Photography Services
13.1. Photography services will be provided in accordance with the agreed package, coverage hours and location.
13.2. Dylux Vision will exercise reasonable skill and care in capturing, selecting and editing photographs.
13.3. The client must communicate important photography requirements, timings and requested group photographs in advance.
13.4. Specific images cannot be guaranteed where circumstances outside Dylux Vision's reasonable control prevent their capture.
13.5. Photography is a creative service. The client's selection of Dylux Vision acknowledges the general style demonstrated in its portfolio, while preserving the requirement to meet agreed specifications and exercise reasonable care and skill.
13.6. Unless agreed otherwise, final image selection and artistic editing decisions remain with Dylux Vision.
13.7. RAW or unedited files are not included unless expressly agreed.
13.8. The number of edited photographs, delivery method and delivery timeframe will be specified in writing.
13.9. Additional editing requests outside the agreed scope may incur charges agreed before work begins.
14. Videography Services
14.1. Videography services are provided according to the agreed coverage, deliverables and creative brief.
14.2. Final video length, format, resolution and delivery arrangements will be confirmed where relevant.
14.3. Dylux Vision will exercise reasonable skill and care when recording and editing footage.
14.4. Unedited footage and original project files are not included unless expressly agreed.
14.5. Requested scenes, interviews or moments are subject to reasonable access, cooperation, timing and recording conditions.
14.6. Music and other third-party material may only be incorporated where appropriate usage rights exist.
14.7. Revision allowances will be confirmed in the quotation or booking agreement.
14.8. Changes outside the agreed brief may be quoted separately.
15. Drone Filming and Photography
15.1. Drone operations are subject to applicable Civil Aviation Authority requirements, airspace restrictions, safety considerations and necessary permissions.
15.2. Dylux Vision retains operational control over whether a drone flight may lawfully and safely take place.
15.3. Flights may be restricted by weather, wind, visibility, airspace conditions, location restrictions or other safety factors.
15.4. The client must disclose known venue restrictions and assist with obtaining relevant landowner permissions where necessary.
15.5. Dylux Vision will not operate a drone in circumstances considered unsafe or unlawful.
15.6. Where drone footage cannot be captured, the parties will discuss an alternative service, rearrangement or appropriate price adjustment.
15.7. Drone footage cannot be guaranteed where safe or lawful flight cannot be assured.
15.8. Dylux Vision remains responsible for exercising reasonable skill and care in planning and delivering the agreed service.
16. Mobile Photography Studio
16.1. Mobile studio services are provided at a suitable client-approved location.
16.2. The client must provide a safe and reasonably accessible space for lighting, backdrops and photographic equipment.
16.3. Adequate power, ventilation and sufficient operating space must be available where required.
16.4. Children and animals must be appropriately supervised.
16.5. Dylux Vision may pause work where a genuine safety risk arises.
16.6. Where a location is unsuitable, reasonable alternative arrangements will be discussed.
16.7. Rescheduling costs or refunds will be assessed according to the circumstances and applicable law.
17. Photo & Video Editing and Digital Content Creation
17.1. Editing and content creation services are based on the source material, instructions and creative brief supplied by the client.
17.2. The client confirms that they have the necessary rights or permissions to provide any photographs, video footage, audio, music, logos or other material submitted for use.
17.3. Dylux Vision will exercise reasonable skill and care when carrying out editing and content creation work.
17.4. The quality of the final output may depend on the quality, resolution, format and condition of the original material.
17.5. Dylux Vision cannot guarantee improvements beyond the technical limitations of the supplied files.
17.6. The agreed quotation will specify deliverables and, where relevant, included revisions.
17.7. Substantial changes to the original brief may incur additional charges agreed in advance.
17.8. Clients must review delivered work and notify Dylux Vision of any concerns within a reasonable time.
17.9. No contractual review deadline removes statutory rights relating to defective or non-conforming services.
18. Delivery, Revisions and File Retention
18.1. Delivery times will be confirmed in the booking agreement or project quotation.
18.2. Dylux Vision will communicate material delays and take reasonable steps to resolve them.
18.3. Where a delivery date is contractually essential, this must be expressly agreed in writing.
18.4. Final files will be supplied using the agreed delivery method.
18.5. Clients are encouraged to download and independently back up delivered files promptly.
18.6. Unless a separate retention period is agreed, Dylux Vision does not promise indefinite storage of project files or delivered media.
18.7. Any stated retention period will be communicated to the client and aligned with the separate Privacy Policy where personal data is involved.
18.8. Dylux Vision will take reasonable care when handling client files and recording media.
18.9. Where files are lost or corrupted because of a failure to exercise reasonable care and skill, applicable legal remedies remain available.
19. Copyright and Usage Rights
19.1. Unless expressly agreed otherwise, copyright in original creative work produced by Dylux Vision remains with Dylux Vision, subject to applicable law.
19.2. Upon payment of the agreed price, personal clients receive a non-exclusive licence to use delivered photographs and videos for ordinary personal, non-commercial purposes.
19.3. Personal use includes private printing and sharing with friends, family and on personal social media accounts.
19.4. Commercial advertising, resale, sublicensing or other commercial exploitation requires an appropriate licence unless already included in the booking agreement.
19.5. Business clients receive the usage rights expressly stated in their quotation or contract.
19.6. Any licence restrictions must be communicated clearly before the booking is concluded.
19.7. Dylux Vision will not use identifiable client or guest imagery for unrelated promotional purposes solely because a booking was made.
19.8. Portfolio, social media and advertising usage will be handled in accordance with applicable privacy, data protection and other legal requirements, including any necessary permissions.
20. Venue Access, Parking and Travel
20.1. The client must provide accurate venue details and relevant access information.
20.2. Significant restrictions affecting equipment transport, installation or service delivery must be disclosed in advance.
20.3. Reasonable parking and loading arrangements should be made available where practicable.
20.4. Travel charges, tolls, parking costs or accommodation requirements will be identified in the quotation where reasonably foreseeable.
20.5. Unforeseen additional costs caused by changes requested by the client will be discussed and agreed before being charged.
20.6. Dylux Vision will not impose undisclosed mandatory charges after a booking has been concluded.
21. Client Conduct and Safety
21.1. Dylux Vision is committed to maintaining a safe and respectful working environment.
21.2. Threats, violence, serious harassment or dangerous behaviour towards Dylux Vision or its representatives will not be tolerated.
21.3. Where a serious safety issue arises, Dylux Vision may temporarily suspend work and request that the issue be resolved.
21.4. Where continued performance would present a genuine and unreasonable risk, Dylux Vision may terminate the affected services.
21.5. Financial consequences of termination will depend on responsibility for the circumstances, work completed, losses incurred and applicable law.
22. Technical Problems and Service Interruptions
22.1. Dylux Vision will take reasonable steps to inspect, maintain and prepare equipment.
22.2. Technical problems will be addressed as promptly as reasonably possible.
22.3. Where equipment failure reduces or prevents delivery of a contracted service, an appropriate remedy will be offered according to the circumstances.
22.4. Remedies may include completing the outstanding service, arranging an alternative, repeating work where feasible or providing a proportionate refund.
22.5. Dylux Vision will not exclude liability for technical failures caused by a failure to exercise reasonable care and skill.
23. Events Beyond Reasonable Control
23.1. Circumstances beyond reasonable control may include severe weather, government restrictions, serious transport disruption, venue closure or other exceptional events.
23.2. The affected party must notify the other as soon as reasonably practicable.
23.3. Both parties will act reasonably to minimise disruption and consider available alternatives.
23.4. Where an event makes performance impossible or materially changes the contractual arrangements, cancellation, refunds and other remedies will be determined according to applicable law and the circumstances.
23.5. This section does not automatically entitle Dylux Vision to retain all payments or exclude liability where Dylux Vision is legally responsible.
24. Liability and Consumer Rights
24.1. Dylux Vision will provide services with reasonable care and skill.
24.2. Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
24.3. Nothing in these terms removes statutory consumer remedies, including rights under the Consumer Rights Act 2015.
24.4. Dylux Vision is not responsible for losses caused solely by events outside its reasonable control where it has complied with its legal and contractual obligations.
24.5. Any assessment of compensation will take account of applicable legal principles, including causation, foreseeability and reasonable mitigation.
24.6. No blanket financial liability cap applies to consumer claims under these terms.
24.7. Business-to-business bookings may be subject to additional, separately negotiated liability provisions where lawful and reasonable.
25. Privacy Policy
25.1. Dylux Vision maintains a separate Privacy Policy explaining how personal information is collected, used, stored and protected.
25.2. The Privacy Policy is available through www.dyluxvision.co.uk.
25.3. Additional privacy information may be provided where relevant, including for digital photo booth sharing and event photography.
25.4. These Terms & Conditions do not replace the separate Privacy Policy.
26. Complaints and Dispute Resolution
26.1. Clients should direct complaints to dyluxvision@gmail.com.
26.2. Complaints should include sufficient information to identify the booking and explain the concern.
26.3. Dylux Vision will acknowledge and investigate complaints within a reasonable timeframe.
26.4. Where a service has not been provided with reasonable care and skill or does not otherwise conform to the contract, Dylux Vision will comply with applicable legal remedies.
26.5. Both parties are encouraged to attempt a reasonable resolution before commencing formal legal proceedings.
26.6. Nothing in this section prevents a client from exercising statutory rights or seeking a remedy through the courts.
27. Governing Law
27.1. These Terms & Conditions are governed by the laws of England and Wales.
27.2. Where mandatory consumer protection rules provide additional rights, those rights remain unaffected.
27.3. Nothing in these terms removes a consumer's right to bring proceedings in a court that has jurisdiction under applicable law.
28. Changes to These Terms
28.1. Dylux Vision may update these Terms & Conditions for future bookings.
28.2. Changes will take effect from the date stated in the revised version.
28.3. Existing confirmed bookings remain subject to the agreed terms unless the parties agree otherwise or a change is legally required.
28.4. Dylux Vision will not unilaterally impose materially disadvantageous changes to an existing consumer contract without a lawful basis.
29. Severability
29.1. If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
29.2. This clause does not permit an unfair contractual term to be rewritten or enforced in a manner prohibited by consumer law.
30. Booking Acceptance
30.1. Before confirming a booking, clients will be given access to these Terms & Conditions and relevant booking information.
30.2. Clients will be asked to confirm their acceptance of the applicable contractual terms.
30.3. Booking confirmation will identify the agreed services, price, payment arrangements, date and location where relevant.
30.4. Any statutory cancellation information required for the particular booking will be provided separately or as part of the booking process.
30.5. Payment of a deposit does not, by itself, remove statutory cancellation rights or establish consent to unrelated uses of personal information.
DYLUX VISION
Capturing Moments. Creating Memories.